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Answering Your Questions About Photoshop CC

As Chief Customer Advocate for Digital Imaging products, I monitor our forums and social media communities to help our customers get the answers, tips and tools they need to be successful with our software. I’ll be keeping an eye out for inquiries from you, but the following are some questions I thought the Photoshop community, specifically might have.

Q: I’m a photographer, I only use Photoshop and don’t really need to use any other applications in Creative Cloud. What are my options if I just want Photoshop CC?

A: A Creative Cloud single-app membership is  available at a special introductory price of $ 9.99 per month (with an annual commitment) for our loyal customers who currently own Photoshop CS3, CS4, CS5 or CS6.

A Photoshop CC single-app membership includes:

All the features originally found in Photoshop Extended, including support for 3D, and other measurement and analysis tools, plus:

  • New Photoshop CC features, like – Sync settings, camera shake reduction, intelligent upsampling, editable rounded rectangles, Adobe Camera Raw 8 (ACR8) improvements – including Automatic Upright and Advanced Healing Brush, as well as regular updates throughout the year.
  • Bridge CC – Now with HiDPI support for Mac hardware with Retina displays.
  • 20GB of cloud-based storage – Storage has been doubled from 10GB originally offered with Single app membership to 20GB.
  • Multi-device access – Ability to easily access and share your work on virtually any device.
  • Behance ProSite membership – A personal portfolio site builder that transforms a public Behance portfolio into a fully customized personal portfolio on your own URL. (Note: a Behance ProSite membership is normally $ 99 per year by itself)

Q: What if I use Photoshop and Lightroom?

 A: Currently, your best option is the Creative Cloud single-app membership for Photoshop CC and you can purchase Lightroom separately as a perpetual software license. We’ve heard there’s a lot of interest in a photographer’s bundle or photography cloud solution and we’re actively exploring offerings we can potentially create for you. We welcome your feedback around what you would like to see that fits your workflow needs.

Q: What are some other things that make Photoshop CC more convenient?

A:

  • Regular feature updates – Feature updates are made available as soon as they’re ready. No more waiting every 18-24 months for one single, huge upgrade. This makes it possible to deliver features to respond to rapidly changing technology. See “Breaking from Tradition: Photoshop CC.” 
  • No serial numbers to keep track of and remember – You simply sign-in with your Adobe ID and password to activate your software.
  • No more lost activations – If you try and log into a new computer and you have reached your 2 activation limit, you can easily reset your activations (even for systems that have died) without having to contact customer service and support.
  • One-click installation – Install the lightweight Adobe Applications Manager to quickly download, install and launch your applications.
  • Cross-platform license – Install and use Photoshop on Mac or Windows on up to two of your personal computers at the same time.
  • Multi-language license – Install applications in any supported language.
  • SyncSettingsSync preferences and settings via Creative Cloud, so that the experience across all your machines is unified.

Q: Can I still buy a boxed/perpetual version of Photoshop?

A: For a limited time, Photoshop CS6 is still available for purchase as a perpetual software license, via electronic download from Adobe.com and authorized resellers. The Photoshop team will provide bug fixes and security updates for Photoshop CS6 while it is still available for purchase. New features and all the other Creative Cloud services, however, will not be added to Photoshop CS6. 

Adobe and authorized resellers are no longer selling boxed software, as the company has moved to delivering features and services on a more continuous basis via Photoshop CC. See “Breaking from Tradition: Photoshop CC.” 

Q: Will I be able to buy a boxed/perpetual version of Lightroom 5?

A: Lightroom 5 will be available for purchase as a perpetual software license, via electronic download from Adobe.com and authorized resellers. A boxed version of Lightroom 5 will be available from authorized resellers.

Q: If you’re going to continue selling Photoshop CS6, will I still get Camera Raw updates?

A:  Because Adobe is still selling Photoshop CS6, those customers will continue to receive updated file format compatibility via Adobe Camera Raw 8. When we update ACR8 with new camera support, Photoshop CS6 customers can work with the new version of the Camera Raw plug-in. No new features or functionality will be available in ACR to Photoshop CS6 customers as part of those updates. See Tom Hogarty’s post on “The Future of Adobe Camera Raw” for more details.

Q: Will Lightroom 5 be available from Creative Cloud?

A: When Lightroom 5 is officially released, it will be available for download and use from your Creative Cloud membership.

Q: I don’t want to run Photoshop in a web browser.

A: Creative Cloud doesn’t mean Photoshop CC is run in a web browser.  It is downloaded, installed and run locally on your computer just like all previous versions of Photoshop.

In this highly connected world, we want to build real-world solutions that bring you, your fellow collaborators and clients together in a truly seamless and meaningful way. The Creative Cloud allows us to expose you to a valuable creative network, deliver special services and a steady stream of new feature updates throughout the year.

Q: I don’t want to have to save all my files in the cloud.

A: You don’t have to save your files in the cloud. This is just another save location option. You can choose to save them locally, just like you always have. You also have the option to save and synchronize your files to Creative Cloud for back-up, access from other computers and devices, as well as for sharing work with clients and co-workers. If you have any concerns about security, see the FAQ on Creative Cloud security.

Q: I don’t want to have to be online constantly to use my software.

A: You only have to be online to download and activate your software. Customers with an annual membership, who have provided a credit card to be used to renew their 12-month prepaid membership, will be able to use products for 3 months (99 days) when offline. Month-to-month customers will still need to validate every 30 days. The validation process is very lightweight and can be done over dial-up, tethered/connected to a mobile device, or at a wireless access point at a coffee shop.

Q: I just bought Photoshop CS6. Can I return it and get Photoshop CC?

A: If you purchased from Adobe, we have a 30-day return policy Adobe products purchased elsewhere may only be returned to the seller from which the product was purchased, in accordance with that seller’s return policy, if any.

Q: I’m a student or teacher. Is there a discount on Creative Cloud for Students and Teachers?

A: Yes. Students & teachers (k-12 & university and college) who meet our eligibility guidelines enjoy discounts on Adobe software including Creative Cloud Complete memberships & Lightroom software from the Adobe Education Store.

Q: You haven’t answered my questions.

A: If you don’t find your answers above or in the Creative Cloud FAQ, feel free to leave your questions here in the comments and I’ll do my best to address them

On behalf of the product team, thanks for all of your valuable input, which helped us develop this new release!

Cheers,

– Jeff
Product Manager – Chief Customer Advocate – Digital Imaging
@jtranber on Twitter 

Additional Information

Photoshop CC news: 

Photoshop Product Page:

Photoshop CC Learning Resources:

[via PHOTOSHOP.COM BLOG]

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